Health Exchange Rollout Gets Poor Review


Published 10/10 2013 03:58PM

Updated 10/10 2013 05:22PM

The government's new health insurance marketplaces are drawing lots of rotten tomatoes in early reviews, but people are at least checking them out.

Seven percent of Americans report that somebody in their household has tried to sign up for insurance through the health care exchanges, according to an AP-GfK poll.

While that's a small percentage, it could represent more than 20 million people.

Three-fourths of those who tried to sign up reported problems, though, and that's reflected in the underwhelming reviews.

Overall, just 7 percent of Americans say the rollout of the health exchanges has gone well. Far more deem it a flop.

George Spinner, 60, a retired government worker from Ruther Glen, Va., said he managed to create an online account and password before he got stuck.

"It kept telling me there was an error," he said.

Reynol Rodriguez, a computer technician from San Antonio, said he was able to do some comparison shopping online but computer glitches kept him from signing up.

"I was very much looking forward to it," said Rodriguez, 51. "That's what this country needs — affordable health care."

Rodriguez pledged to keep trying — just what President Barack Obama has been recommending to those who've run into trouble.

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