Gas Restored to Jacksboro Mainline System

- We now have restored gas to the entire Jacksboro mainline system. The process to restore individual home and business service requires a service technician to visit each home.  As of 1:00 pm today, we have restored service to over 600 of the almost 1,100 homes and businesses affected and are making progress on these remaining customers.  We expect to have a significant majority of our customers’ service restored by tonight. The process to restore service has been complicated by the fluids that entered our system requiring many meters to be changed and extending the time necessary to safely restore service.  We believe that Jacksboro will have natural gas fully restored to all customers that are home by tomorrow. Our crews are working in full force until we get every customer’s service back on.

We will provide another update later this evening. We thank the residents of Jacksboro for their patience, understanding and for the City’s help from all the various departments and staff.

Just as a reminder, If you have pets, please secure them for the safety of our technicians. If you do not want our technicians to knock on your door late this evening, you can leave your porch light off or leave a note on your door. We will need to enter homes to complete the relight process. Our technicians wear clothing clearly marked with a yellow safety vest with Texas Gas Service (or Oklahoma Natural Gas Service) on it.

We are going door to door to restore service where possible.  It is not necessary to request service through our customer service department at this time however someone 18 or older must be home for us to complete the process.  Our crews will continue to work late into the night to restore to as many as we safely can and we ask that customers not attempt to restore their service for their own safety.  We have brought in extra workers from throughout the state of Texas and from our Oklahoma division to help get Jacksboro back in service as safely and as quickly as possible.

As always, we ask that if you smell natural gas, please leave the area immediately and call us at (800) 959-LEAK (5325).

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