Montague Co. S.O. Loses Phone Service for 15 Hours

- Several Montague County cities and towns had no telephone or internet service last night and most of the day but service was restored a few hours ago.

Montague County Sheriff Paul Cunningham says for about 15 hours that was the sound his staff heard each time they tried to make a call.

He says the lack of phone service made taking and responding to emergency calls difficult but not impossible.

"We were able to route the 911 system from Montague to Bowie and Bowie Police Department was able to receive our 911 calls.  After they receive the telephone call they call us by radio and let us know what the call is and where it's at," Sheriff Cunningham explains.

But phone service was not the only thing down. There was also no internet service, although some Montague County employees were able to get access.

"We have mobile hot spots so as long as you have a laptop, you're able to connect.  Other than that, the desktops can't connect," says Jessica Thomas, I.T. director for Montague County.

And sheriff's officials say not being able to connect has happened several times this year.

"This is the fourth time since January that we've lost phone service," Sheriff Cunningham says.

Thankfully, phone and internet service returned about 15 hours later.

Montague County's telephone and internet service is through Windstream Communications, which is based in Arkansas. Company officials say a break in a fiber optic cable caused the loss of service, which impacted 4,800 customers in Montague, Nocona, Ringgold, Bonita and Spanish Fort.

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