Veteran Struggles to Get Care at United Regional VA Clinic

Veteran Struggles to Get Care at United Regional VA Clinic

United Regional Health Care Center officials say its VA Clinic is going through several transitions, but now those transitions are having an effect on its patients.
United Regional Health Care Center officials say its VA Clinic is going through several transitions, but now those transitions are having an effect on its patients.

Gary Morris says he's always appreciated the care he's received from the VA clinic.

But when his medication was running out and he needed more, more problems arose.

Haunting images of the Vietnam War appear in Gary Morris' dreams every night since he came home in 1969.

“The war never ever goes away, in one form or another it just doesn't,” he said.

For the past ten years medication provided by the VA clinic has helped him deal with his post traumatic stress disorder.

But he says when he was recently told his prescriptions could not be re-filled, he panicked.

“This is when your anxiety level goes up as a PTSD solider, I've been doing good don't mess with it,” Morris said. 

He says the clinic told him he would need to schedule an appointment, only to find that it was canceled two different times, then was told that he would need to call back in several weeks to make the appointment.

Officials at United Regional say the VA clinic has been under several transitions.

“In particular we are trying to improve several of our operating processes and also to ensure that we are in alignment with the VA policies and procedures,” said United Regional President Phyllis Cowling.

They say it's those changes that have caused the poor communication to their clients, but that once these changes are fully implemented like adding walk-in care, it should improve their service.

“So we actually think that as we transition much improved but it's always in transition and some of the communication gets a little off ,” said Cowling.

Soon after we spoke to representatives from the VA clinic's regional office in Oklahoma City, Morris was given an appointment.

But he says he is more concerned about his brother veterans and the care they might not be receiving.
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