Bill Holmberg and his wife made the trip to Wichita Falls from Petrolia in hopes of going home with a brand new lawn mover from the Sears Hometown store.
Holmberg told us, “It’s very shocking because like I said, we find out in the paper it’s open and you come to town go to the store and there’s nobody here. It’s not very cool and it’s not very business-like either.”
The Holmberg’s are not the only ones frustrated with the company.
Robert and Marge Oney said, “We may never get our money back. If we would’ve paid cash for it where would we have been.” They purchased a washer and dryer and a refrigerator from the company a little over two weeks ago.
Oney continued to say, “What we got was not what we bought. We received a washer and a dryer but no refrigerator and no conversion kit for the dryer.”
He told us they now have an almost $2,000 bill affecting their credit for appliances they don’t have or they can’t use.
“We want what we have now picked up,” he urged. “We’re not going to accept it even if they found the refrigerator, we’re not going to take it, we’ve already told them that we want it picked up.”
Just like the Oney’s, Linda Overstreet said she’s had no luck getting through to anyone over the phone.
She told us, “I’ve called corporate, no help. I’ve called other stores, no help. I called corporate and they connected me to problem-solving, no help. They said they’d call me back in 72 hours though,” and she’s still waiting, not only for a promised phone call but for what she paid good money for.
She said the icebox cost her $619 plus she purchased a warranty that she paid for in cash. Now she and the Oney’s say they plan on looking for lawyers, meanwhile, customers like bill say they are taking their business on down the road.