Appliance store closes, customers say they never got orders they paid for

Local News

Bill Holmberg and his wife made the trip to Wichita Falls from Petrolia in hopes of going home with a brand new lawn mover from the Sears Hometown store.

Holmberg told us, “It’s very shocking because like I said, we find out in the paper it’s open and you come to town go to the store and there’s nobody here. It’s not very cool and it’s not very business-like either.” 

The Holmberg’s are not the only ones frustrated with the company. 

Robert and Marge Oney said, “We may never get our money back. If we would’ve paid cash for it where would we have been.” They purchased a washer and dryer and a refrigerator from the company a little over two weeks ago. 

Oney continued to say, “What we got was not what we bought. We received a washer and a dryer but no refrigerator and no conversion kit for the dryer.” 

He told us they now have an almost $2,000 bill affecting their credit for appliances they don’t have or they can’t use.

“We want what we have now picked up,” he urged. “We’re not going to accept it even if they found the refrigerator, we’re not going to take it, we’ve already told them that we want it picked up.” 

Just like the Oney’s, Linda Overstreet said she’s had no luck getting through to anyone over the phone.

She told us, “I’ve called corporate, no help. I’ve called other stores, no help. I called corporate and they connected me to problem-solving, no help. They said they’d call me back in 72 hours though,” and she’s still waiting, not only for a promised phone call but for what she paid good money for.

She said the icebox cost her $619 plus she purchased a warranty that she paid for in cash. Now she and the Oney’s say they plan on looking for lawyers, meanwhile, customers like bill say they are taking their business on down the road.

Copyright 2019 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Don't Miss

More Don't Miss

Trending Stories

Recent Videos

Iowa Park food pantry remodel

Thumbnail for the video titled "Iowa Park food pantry remodel"

WF man receives ninth evading arrest charge

Thumbnail for the video titled "WF man receives ninth evading arrest charge"

Caribfest parade brings culture, costumes to MSU's campus

Thumbnail for the video titled "Caribfest parade brings culture, costumes to MSU's campus"

TxDOT officials help secure car seats with Safety Saturday

Thumbnail for the video titled "TxDOT officials help secure car seats with Safety Saturday"

Man with 8 burglary charges jailed after another alleged burglary

Thumbnail for the video titled "Man with 8 burglary charges jailed after another alleged burglary"

One person charged with felony terroristic threat in Burkburnett bomb hoax

Thumbnail for the video titled "One person charged with felony terroristic threat in Burkburnett bomb hoax"

Champions hallway in Holliday grows with UIL 2019 overall state champion title

Thumbnail for the video titled "Champions hallway in Holliday grows with UIL 2019 overall state champion title"

88th annual Pioneer Reunion underway

Thumbnail for the video titled "88th annual Pioneer Reunion underway"

22nd annual Caribfest brings Texomans together, island culture to community

Thumbnail for the video titled "22nd annual Caribfest brings Texomans together, island culture to community"

Jailers needed for Wichita Co. Jail

Thumbnail for the video titled "Jailers needed for Wichita Co. Jail"

Marine veteran receives high honor

Thumbnail for the video titled "Marine veteran receives high honor"

Witnesses help stop alleged robber

Thumbnail for the video titled "Witnesses help stop alleged robber"
Get FREE Text Alerts
Report It

Latest News

More Local News