Pay It Forward: English Pharmacy puts personal touch on care

Local News

At English Pharmacy, the little things matter — from the prescriptions to the personal touch.

“The employees are the backbone,” said owner Susie Young.

Young has worked at the pharmacy for the 35 years, but what sets her apart isn’t her business acumen — it’s her heart.

“She’s done a lot for me in the past and it’s great,” said pharmacy technician Michelle Riddles.

“I know you hear this a lot but we are truly a family here,” Young said.

“I battled cancer last year and it was the roughest time in my life…and Susie was there. Not only Susie, but everyone in this pharmacy was there by my side,” Riddles said. “They would call me and check on me. It was like my big family.”

But at English Pharmacy, it’s about more than just family and filling prescriptions — it’s about fulfilling a promise to the community — a promise contained inside a simple yellow box.

The project started six months ago when a customer asked Young and her employees for help getting necessities. Since then, the staff at English Pharmacy has kept the box stocked with food, drinks and toiletries — the little things we need everyday.

“We love this neighborhood and we adore our neighbors in this area,” Young said. “If you feed the body, I think it brings out the best in you because if you’re hungry, that’s all you can concentrate on.”

That’s why we’re paying it forward to Susie and her employees, so they can continue to provide support to the community and each other — doing the little things that make the biggest difference.

“It has brought out the very best in people,” Young saidd “It’s brought out the best in us.”

Riddles agrees.

“I couldn’t do this…I couldn’t do life without this place for sure,” she said.

Copyright 2020 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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