Sears Hometown store closed just 54 days after soft open

Local News

A Wichita Falls store is no longer open for business just 54 days after its soft opening. 

Sears Hometown on Southwest Parkway has a sign on its door from the property manager that says the owner, Cheryl Warren, failed to pay rent and other charges.

The sign says the leasee owes more than $11,000 in back rent.

The store is located in the same shopping center as Hobby Lobby and Mardel Christian Bookstore.
Unlike a Sears retail store, Sears Hometown sells just hardline items such as appliances, tools as well as lawn and garden items.

The retailer had its soft opening on April 5. The Wichita Falls location marked the 13th opening of a new Sears Hometown store this year

On Friday, Sears Hometown and Outlet Stores, Inc. released the following statement:

“Customer satisfaction is one of our highest priorities in the retail business and we are greatly concerned after learning the stories of the customers affected by the unexpected closing of the Wichita Falls store. It’s extremely frustrating to us because we never want to see our customers inconvenienced in any way. Because the store was owned by an independent owner/operator and not the company, Sears Hometown does not have authorization to enter the store property at this time. We are currently doing everything possible from a legal standpoint to gain access to the property to serve customers’ needs. Meanwhile, we are working to reach the three customers that were included in your TV segment to resolve their individual situations.
If any customers impacted by this unexpected store closing would like to reach us, including the three customers included in your TV segment, we ask that they please call 1-847-286-7000.  That is the correct call center phone number for customer service. We have alerted our customer service representatives to be on the lookout for their calls and will work to fulfill your orders through other nearby open stores. We genuinely apologize to the customers who appeared in your story and any others who might be experiencing similar situations. Please know we are doing everything possible to resolve the issues.”

Copyright 2019 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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