An American Airlines passenger flying to Dallas/Fort Worth International Airport from Hong Kong says a ceiling panel fell on her 1-year-old son’s head.
Jennifer Zanone wrote in a Facebook post about the April 7 incident along with a picture showing an oxygen canister and masks dangling from the ceiling above her seat.
“Upon landing, an entire ceiling panel, including a tank full of oxygen, fell on my one year old sons head, who was sitting on my lap in seat 35L,” Zanone wrote.
Zanone said she was “given the run around” and spent an hour and a half with customer service.
“While the apologies were appreciated, documentation of the incident would have been preferred as a piece of the plane fell directly on my child’s head and that is not ok,” she wrote. “Fly American Airlines with extreme caution.”